How Insurance Leaders are Aligning AI Governance and Human Judgment To Drive Scale

Naresh Ramaswamy, SVP of Technology and Chief Architect at Virtusa, explains that successful AI adoption in insurance requires a balance of modernized data pipelines and human-centric change management. Insurance AI rises or falls on orchestration. Claims and service interactions demand empathy and judgment, so automation only works when it operates within clear governance guardrails and…

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